The TMO is responsible for all minor repairs of Southwark Council tenants’ flats (but not sub-tenants of Leaseholders or Leaseholders) and minor repairs to communal areas e.g. lighting; see table below. If you are not sure whom you should call, please contact the office first.
Please go to theTenant Property section of this website to report a repair or see Contact Us for the details of Southwark Council and it agents
Areas of responsibility
TMO
Responsive repairs and maintenance to communal areas and tenanted properties
Management of void properties
Rent collection and arrears management
Caretaking and estate cleaning
Entry phone system
Tenancy, Estate and Grounds management
Lettings (but not allocation of properties)
General tenancy and housing advice
Financial planning and regulatory compliance
TRA
Social activities
Social events
the T&RA cannot make changes that will involve additional costs to the TMO without their written permission being given first.
Southwark Council
Improvements and replacement (i.e. where a repair cannot be technically or economically be repaired)
Electricity supply to the communal areas and residential property